Frequently Asked Questions
Still got questions? Have a read through our FAQ or contact us.
What’s the deal with this bimonthly thing?
We know what you’re thinking…most subscription companies ship their boxes monthly. Yeah, we know. But we’re not like most subscription companies. Rather than do what everyone else is doing, we thought long and hard about what makes the best experience for YOU. And in doing that, we decided that sending a box every other month, or bimonthly, provides YOU the best experience. WHY?
Well, lots of reasons. But mainly because a month flies by (ask any lady, ever.) and before you know it, you’ve got boxes stacking up with things you never even got to try. We absolutely stuff our boxes to the brim and meticulously select every item that goes inside. We want you to have a chance to try everything and we want you to have the proper amount of time to do so (no one is trying a new gel on race day – just sayin’) so we made the decision to ship boxes every other month.
I just ordered my subscription. When are my boxes coming?
When you place your order, our latest and greatest subscription box will ship to you right away. No starter box (code for “old stuff we didn’t sell”) like some other guys and gals do. That’s right, Monday-Friday we ship out boxes Every. Dang. Day. This has to do with that whole ‘relentless pursuit to give you the best experience’ thing we’re obsessed with. By shipping out every day, you will get your first box immediately and it will be our most current, up-to-date, hot off the press edition. Then exactly two months later your next box will ship and so on.
For example, if you ordered on February 15th your first box would ship right away, then your next box would be headed to you on April 15th, then June 15th, etc. You might just wanna mark that day on your calendar to get ready for all the awesomeness that is headed your way!
How long does it take for my order to arrive?
Our warehouse ships boxes daily Monday-Friday. If you order before 1PM EST your box will ship the same day. If you order after 1PM, it will ship out the next morning. If you order over the weekend, your box will ship on Monday.*
By default, we ship all orders via UPS Ground. Delivery times vary based on where you live, but generally are between 2-4 business days once in transit. We ship from the Midwest so the closer you are to there, the faster they will be!
If Ground shipping is just not fast enough for you, we also offer expedited delivery for $5 per box. Our expedited shipping service is provided through UPS 2-day Air which takes 2 business to deliver once in transit.
*There may be slight delays due to peak holiday rush or unforeseen circustances, however 95% of our boxes ship out within 1 business-day. We observe all postal service holidays which can be found here.
What is the shipping cost?
Boxes ship anywhere in the contiguous United States for $4/box with Ground Shipping. Orders ship from our warehouse within 1 business of your order and ground shipping can take anywhere from 2-4 days to arrive from there.
If you need your box faster than that, we also offer expedited 2 day shipping for and additional $5. Boxes still ship within 1 business day from the time you place your order, but ship via UPS 2-day Air.
When shipping to the non-contiguous US (Puerto Rico, Alaska, Hawaii, or US Armed Forces locations), shipping is $6/box.
How does your subscription billing work?
We offer three billing plans with different payment intervals. No matter which plan you choose, a box will ship to you every other month. The payment options allow you to:
– Pay as each box ships
– Pay for 6 months at a time
– Pay for 1 year at a time
The longer the period you pay upfront, the more money you save (and who wouldn’t want to save money?) All our plans auto-renew at the end of the billing period, but we’re not that company that hopes you forget you have a subscription and keeps charging you. I mean, for starters, our subscriptions are about as unforgettable as the birth of your first child (ok, maybe that’s a little much). But also, we will ALWAYS notify you before upcoming renewals and you will ALWAYS have the option to cancel your subscription before it renews. We won’t take it personally. (Well maybe a little, but we’ll be OK.)
I'm ordering as a gift and don't want my box to ship yet. What should I do?
We’ve got you covered! This has been such a common request for gifts that we’ve inlcuded a “Delay My Shipment” button at checkout. You can simply select which day you want your first box to ship and we’ll take it from there.
What type of products should I expect to receive in my box?
Our team relenlessly scours the endurance landscape looking for the best, most seasonally appropriate items to include in each box. Products will vary with each delivery (we’re not going to send you sport sunscreen in December), but will always include a mix of nutrition (think hydration, bars, chews, protein) and sport specific accessories (think kinesiology tape, recovery tools, anti-chafe). Our team is obsessively at work to stay on top of all the endurance sports landscape has to offer. Since that’s constantly changing we can’t say exactly what will arrive in each shipment, but we can guarantee that everything included was thoughtfully selected to help you Fuel Your Phenomenal.
How many items are in a box?
Boxes are jam-packed with goodness and always contain 10-12 different physical items. Oftentimes discounts for virtual goods or things that can’t fit in the box (think, Bear Mattress) are included as well.
What if I want to cancel my subscription? Can I cancel at anytime?
Absolutely! You always have full control over your subscription through your account on our website. Simply login, select “My Subscriptions” from the sidebar, view the subscription you want to cancel, and hit the cancel button.
If you selected a subscription where you paid for boxes in advance – no worries – cancellation won’t affect anything you already paid for. These boxes will still ship and your subscription will end at the end of the prepaid term.
You can of course email us at any time at email@example.com and we can take care of the cancellation for you as well.
How do I update my shipping or billing address?
Login to your account and select “Edit Saved Addresses” from the sidebar. Here you can change your shipping address, billing address, or both.
How do I change/update my credit card info?
To change or update the credit card that you have on file, login to your account and select “Payment Methods” from the sidebar. Here you can add, delete or update any information pertaining to your credit card.
How will a gift recipient know who their box is from?
All subscription and gift box purchases will have the option to include a gift note at checkout. Make sure if you’re sending a box to someone else you fill out this section so they know who got them such an awesome present.
Our boxes are like flowers – if they come with no note, the recipient may rack their brain for hours wondering who got them something so thoughtful.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, and Discover. All our payments are processed securely through a world-leading payment system (Stripe) and we never see your Credit Card details.
Are Your Boxes Gluten Free?
We do not promote our boxes as being gluten free. However we only source nutritional products with clean ingredients so oftentimes the boxes are completely gluten free. Other times the boxes may have one to two items that contain gluten. We have several gluten-free subscribers who are able to enjoy the majority, if not all, of what arrives in their boxes. In the event something does contain gluten and you can’t have it, give it to a friend and you just landed a new training buddy!
(This does not take into account products that may be produced in a facility that also processes products containing gluten. If you are that strict about the intolerance, we probably would stay steer clear for the boxes just in case)
What is the difference between your subscription boxes, gift boxes and limited edition boxes?
Our subscription boxes are the absolute latest and greatest that we’ve come across. These boxes include a detailed listing of each of the items and where to repurchase them. We also include some killer discount codes!
The gift boxes are a one time purchase of one box. They contain our past favorite items we’ve found throughout the year. Gift boxes do not include exclusive discount codes.
Limited editions are special one-time boxes we only produce at certain times of the year and generally are themed around a holiday or event. These are sold on a first come, first served basis and once we sell out, they’re gone!
Do you ship outside of the United States?
No. (Sigh) Due to extremely high international shipping costs, we currently only ship within the United States.
We wish we could ship more places and are constantly expanding our coverage. We’ll keep you in the loop as more regions become available.
What are your Terms and Conditions?
You can find our Terms and Conditions HERE.
Where do the boxes ship from?
The boxes ship from our centrally located warehouse in Lansing, Michigan. We’re extremely pleased to say that all of our boxes are packed and shipped by Peckham Inc., a nonprofit vocational rehabilitation organization that provides job training opportunities for persons with significant disabilities and other barriers to employment.
The physical location of the warehouse is:
5408 W. Grand River Ave
Lansing, MI, 48906