FAQs

Still got questions? Have a read through our FAQ or contact us.

How do I update my shipping or billing address?

Login to your account and scroll down to “My Addresses”. Here you can change your shipping address, billing address, or both.

How does subscription billing work?

No upfront or sign-up fees here! You are only billed as each box ships. The first charge will be when you place your initial order. For the remainder of your subscription, you will be billed every other month on the calendar day of the original order date.

How do E-Gift Cards Work?

When you purchase an E-Gift card you will instantly receive an email with a gift code for the amount purchased as well as a downloadable voucher. Gift cards can be used for anything in our store, including subscriptions.

How do I change/update my credit card info?

To change or update the credit card that you have on file with RunnerBox, login to your account and scroll down to “My Payment Methods” Here you can add, delete or update any information pertaining to your credit card.

When I sign up for a subscription, which month will my “first box” be?

Unlike some other subscription companies, we don’t make you wait around to receive your first shipment. Whichever month you place the order, you’ll receive that month’s box.* BOOM. It’s that simple.

*If you sign up after the 29th of the month, we’ll still ship right away, but you’ll receive the following month’s box.

When will my box ship?

Your first subscription box will ship within 1 business day of your order. If you selected USPS Priority mail they estimate it will arrive in 2 business days once your box ships. For example, if you order on Tuesday, your box will ship on Wednesday and arrive on Friday. (99% of the time the shipping estimate is correct, but it is the Post Office after all so this is an estimate and not a rock solid guarantee) If you selected UPS Ground it will arrive 1-6 business days after your box ships (We ship from the Midwest so those of you on the West Coast will probably be on the longer end of that range).  From then on, your box will ship every other month on the day of your initial sign up.

GiftBoxes will ship within 1 business day, with the same shipping estimates as above based on the carrier.

How will a gift recipient know who their box is from?

All RunnerBox subscription and gift box purchases will have the option to include a gift note at checkout. Make sure if you’re sending a box to someone else you fill out this section so they know who got them such an awesome present.

Our boxes are like flowers – if they come with no note, the recipient may rack their brain for hours wondering who get them something so thoughtful.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, and Discover.  This is a SSL secure site through authorize.net.

What if I want to cancel my subscription? Can I cancel at anytime?

Absolutely! If you have a standard subscription simply log into your account and under “My Subscriptions” find the subscription you would like to cancel and select “View”. Once there, click “Cancel” and you’re done. It’s that easy. Seriously, we should make it harder.

For subscriptions of a fixed duration, shoot us an email telling us why you would like to cancel and we’ll take care of it straight away. No criteria to meet, no questions asked. We are a company run by elite athletes. This means we’re quite compulsive and wake up each morning with the only goal being to end the day better than we started. If there’s something we need to be working on to be better, we want to know!

If you just placed your order and realized you made an error, you will need to cancel both the subscription AND the order to prevent the first box from being shipped.

 

What is the shipping cost?

We have 2 different shipping options for the US:

USPS 2-day Priority which is an estimated 2-day delivery (once your box has shipped) for a flat rate charge of $6.95, $10.95, $14.95 and $18.95 for 1-4 boxes respectively.

UPS Ground is an estimated 1-6 day delivery (we know, quite broad) and is $6, $7.50, $9 and $10.50 for 1-4 boxes, respectively . We ship from the Midwest so if you are on the West Coast you will likely fall into the 4-6 day range when making this selection.

Orders over 5 boxes will receive FREE shipping.

If you are not in a mad rush to receive your box we suggest selecting UPS Ground. UPS Ground is also much cheaper when shipping large orders.

We also ship to select regions in Canada at a flat rate of $14.95*

*Due to the increased rate of International Shipping, at this time we are unable to ship outside of the U.S. and Canada.  We are constantly expanding our coverage and will update as more regions become available.

Can I Prepay for a Subscription?

Yes! The way to do this is to purchase a RunnerBox Giftcard for the amount of the subscription and then use the gift code you receive to purchase the box.

I’m ordering as a gift and don’t want my box to ship yet. What should I do?

No problem! If you want to order now, but don’t want your box to ship until a particular occasion like a birthday or holiday, just send an email to info@therunnerbox.com when placing your order. Tell us what day you would like your subscription to start and we will set it up . Boxes will ship out within 2 business days of the order via 2-Day priority mail.

Still scratching your head?

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