FAQs

Frequently Asked Questions

Still got questions? Have a read through our FAQ or contact us.

When I sign up for a subscription, which month will my “first box” be?

Unlike some other subscription companies, we don’t make you wait around to receive your first shipment. Whichever month you place the order, you’ll receive that month’s box.* BOOM. It’s that simple.

*If you sign up on the last day of the month, we’ll still ship right away, but you’ll receive the following month’s box.

How long does it take for my order to arrive?

If you order before 1Pm EST your box will ship same day. If you order after 1PM, it will ship out the next morning.

By default, we ship all orders via UPS Ground. Delivery times vary based on where you live, but generally are between 2-4 business days. We ship from the Midwest so the closer you are to there, the faster they will be!

If Ground shipping is just not fast enough for you, we also offer expedited delivery for an additional $5. Our expedited shipping service provides a 2 day delivery time guarantee.

How does subscription billing work?

We have three different billing option. When you purchase one of our subscriptions a box will ship to you every 2nd month and you can decide whether you want to:

– Pay as each box ships

– Pay for 6 months at a time

– Pay for 1 year at a time

The longer the period you pay upfront, the more savings you get! Boxes will continue to ship until you cancel, but no matter what option you choose, it’s easy to cancel anytime. (Seriously, we should make it harder.) Regardless of your plan, you will only ever receive the boxes you’ve already paid for.

Afraid to make a committment? We get it. That’s why we’ve made it a piece of cake to upgrade your plan at any time through your My Account page. You can easily start with the “Pay as it Ships” option then upgrade to a less expensive, prepaid plan once you realize how much you love the boxes.

How many items are in a box?

Boxes are jam-packed with goodness and always contain 10-12 different physical items. Oftentimes discounts for virtual goods or things that can’t fit in the box (think, Bear Mattress) are included as well.

What type of products should I expect to receive in my box?

Our team relenlessly scours the endurance landscape looking for the best, most seasonally appropriate items to include in each box. Products will vary with each delivery (we’re not going to send you sport sunscreen in December), but will always include a mix of nutrition (think hydration, bars, chews, protein) and sport specific accessories (think kinesiology tape, recovery tools, anti-chafe). Our team is obsessively at work to stay on top of all the endurance sports landscape has to offer. Since that’s constantly changing we can’t say exactly what will arrive in each shipment, but we can guarantee that everything included was thoughtfully selected to help you Fuel Your Phenomenal.

What if I want to cancel my subscription? Can I cancel at anytime?

Absolutely! You always have full control over your subscription through your account on our website. Simply login, select “My Subscriptions” from the sidebar, view the subscription you want to cancel, and hit the cancel button.

If you selected a subscription where you paid for boxes in advance – no worries – cancellation won’t affect anything you already paid for. These boxes will still ship and your subscription will end at the end of the prepaid term.

You can of course email us at any time at helpdesk@therunnerbox.com and we can take care of the cancellation for you as well.

How do I update my shipping or billing address?

Login to your account and select “Edit Saved Addresses” from the sidebar. Here you can change your shipping address, billing address, or both.

How do I change/update my credit card info?

To change or update the credit card that you have on file, login to your account and select “Payment Methods” from the sidebar. Here you can add, delete or update any information pertaining to your credit card.

How will a gift recipient know who their box is from?

All subscription and gift box purchases will have the option to include a gift note at checkout. Make sure if you’re sending a box to someone else you fill out this section so they know who got them such an awesome present.

Our boxes are like flowers – if they come with no note, the recipient may rack their brain for hours wondering who got them something so thoughtful.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, and Discover.  All our payments are processed securely through a world-leading payment system (Stripe) and we never see your Credit Card details.

What is the shipping cost?

All our subscriptions include FREE UPS Ground shipping to anywhere in the contiguous United States . Orders ship from our warehouse within 1 business of your order and ground shipping can take anywhere from 2-4 days to arrive from there.

If you need your box faster than that, we also offer expedited 2 day shipping for an extra $5. Boxes still ship within 1 business day from the time you place your order, but boxes only take 2 days to arrive once they ship.

When shipping to the non-contiguous US (Puerto Rico, Alaska, Hawaii, or US Armed Forces locations), you must select our expedited shipping service.

Shipping to Canada? There is a $10 shipping fee to get a box to our North American neighbors.

I'm ordering as a gift and don't want my box to ship yet. What should I do?

We’ve got you covered! This has been such a common request for gifts that we’ve inlcuded a “Delay My Shipment” button at checkout. You can simply select which day you want your first box to ship and we’ll take it from there.

Are Your Boxes Gluten Free?

We do not promote our boxes as being gluten free. However we only source nutritional products with clean ingredients so oftentimes the boxes are completely gluten free. Other times the boxes may have one to two items that contain gluten. We have several gluten-free subscribers who are able to enjoy the majority, if not all, of what arrives in their boxes. In the event something does contain gluten and you can’t have it, give it to a friend and you just landed a new training buddy!

(This does not take into account products that may be produced in a facility that also processes products containing gluten. If you are that strict about the intolerance, we probably would stay steer clear for the boxes just in case)

What is the difference between your subscription boxes, gift boxes and limited edition boxes?

Our subscription boxes are the absolute latest and greatest that we’ve come across. These boxes include a detailed listing of each of the items and where to repurchase them. We also include some killer discount codes!

The gift boxes are a one time purchase of one box. They contain our past favorite items we’ve found throughout the year. Gift boxes do not include exclusive discount codes.

Limited editions are special one-time boxes we only produce at certain times of the year and generally are themed around a holiday or event. These are sold on a first come, first served basis and once we sell out, they’re gone!

Do you ship outside of the United States?

We do! If you live in Canada, our boxes can be yours, you’ll just need to pay a $10 shipping fee.

We wish we could ship more places and are constantly expanding our coverage. We’ll keep you in the loop as more regions become available.

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